Technical Administrative Assistant

The Technical Administrative Assistants’ primary function is to ensure that the tech team, as a whole, thrives in all capacities. This role is pivotal in supporting our tech team by managing documentation, scheduling appointments, overseeing task management, and ensuring rigorous follow-up on team tasks. This role requires a unique blend of administrative efficiency and technical acumen to enhance the team’s productivity and operational effectiveness.

Job Duties

• Documentation Management: Maintain, organize, and update technical documents, including but not limited to, project plans, technical guides, and standard operating procedures (SOPs). Hardware-software Inventory Management, IT Policy updating/review, and Updating all Tech Documentation according to ISO Requirements. Ensure all documents are current, accurately cataloged, and accessible to the team.
• Appointment Scheduling: Coordinate schedules and manage appointments for the tech team. This includes organizing meetings, setting up reminders, and facilitating the logistics for webinars, conferences, and other tech-related events.
• Task Management and Follow-Up (FUP): Monitor task assignments using project management tools to track progress and deadlines. Execute diligent follow-ups to ensure tasks are completed on schedule and promptly address any delays.
• Team Support and Coordination: Coordinate team activities, including onboarding new team members, managing team resources, and serving as the point of contact for internal and external communications related to tech department operations.
• Technical Support: Provide basic technical support and troubleshooting assistance when necessary, aiding in the smooth operation of the team’s technical infrastructure.
• Meeting Facilitation: Prepare and distribute meeting agendas, take detailed minutes during meetings, and follow up on action items to ensure accountability and progress.

Qualifications

• Education: Associate’s or bachelor’s degree in Business Administration, Information Technology, or a related field preferred.
• Experience: Minimum of 2 years of helpdesk experience within a tech department or similar technical environment. Familiarity with tech industry standards and practices is highly desirable.
• Technical Skills: Proficiency in office productivity tools (e.g., MS Office, Google Suite), project management software (e.g., Insightly, Trello, Asana), and a basic understanding of technical terminology and concepts. Experience with documentation management systems is a plus. Experience with documentation management systems such as Updating all Tech Documentation according to ISO Requirements, Hardware-software Inventory Management and IT Policy updating/review.
• Organizational Skills: Exceptional organizational and time-management skills, with a proven ability to handle multiple tasks and deadlines in a fast-paced technical environment.
• Communication Skills: Excellent written and verbal communication skills, with an ability to convey technical information effectively to both technical and non-technical stakeholders.
• Problem-Solving: Strong problem-solving skills and the ability to work independently and collaboratively as part of a team.
• Attention to Detail: Meticulous attention to detail with an unwavering commitment to accuracy and quality in all aspects of work.
• This role is ideal for someone who thrives in a dynamic, tech-driven environment and is passionate about leveraging their administrative expertise to support innovative technical projects and teams.

A few perks to consider once hired include:

• Permanent Work from home.
• We offer consistent and reliable work hours, and therefore compensation, sought after by most freelancers and independent contractors. A full-time position with us requires work at a minimum of 40 to 50 hours per week. 
• This opportunity provides great USA exposure for finance enthusiasts or those curious about this field.
• Paid training. Training isn’t just necessary to our company, it is vital. We ensure that our staff develops skill sets that allow them to perform a broader range of work. We ensure no one is left behind.
• Equal Staff Opportunity. No company politics.
• Our company embodies a culture of appreciation. We don’t take for granted our teams’ fantastic work.
• Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it. This allows the opportunity to interact with people from a wide variety of global cultures.
• Work-life balance. We conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
• We strive to streamline our systems & processes. We provide incentives based on performance and novel ideas implemented.
• To ensure our firm’s security, we can only consider candidates with a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you will need to acquire a Windows operating machine once you are accepted to perform the job with us.
• Staff Referral Bonus Program: A $200 incentive for every qualified candidate who stays with us for more than 90 days.

System requirements :

• Internet Speed: At least 10mbps
• CPU: Core i5 (10th generation minimum) or i7 (10th generation minimum)
• RAM: Minimum of 16GB
• Storage: Minimum 256GB SSD or 500GB HDD
• Operating System: Genuine Windows (Preferably Pro).
• Audio: A good quality headset preferably equipped with noise cancellation
• Video: A laptop/PC with webcam or a good-quality webcam

Working Hours: 

• Our USA business hours include MANDATORY overlap (8:00 am to 5:00 noon Arizona time) Our business hours for operations in the USA are from 8:00 am to 5:00 pm Mountain Standard Time (MST) in Arizona. Your specific or flexible duty hours will be discussed with your Head of Department (HOD).
• Hours for some departments may be fixed or may vary depending on the tasks/projects involved.
• Billable teams ( Bookkeepers, Tax preparers, Customer care, and admins ) expect to work at least 50 hours per week during tax season, and weekends could be required. 
• We need someone available for on-call emergencies (outside of normal working hours. Only when needed).

If you can confidently demonstrate that you meet the criteria above, please apply by putting  “super-badass-enthusiastic Technical Administrative Assistant”. Submissions without this will be ignored.

No CHATGPT Responses to all assessments. 

Make your mark. Apply today!

Tax Goddess provides equal contractor opportunities to applicants and staff without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, under applicable law.