Date Posted:

May 7,2024

Apply Before:

Jun 30,2024

Department:

Admin

Location

Remote (Work From Home)

No# of Posts

1

Apply Now

Job Description:

The Technical Administrative Assistants’ primary function is to ensure that the tech team, as a whole, thrives in all capacities. This role is pivotal in supporting our tech team by managing documentation, scheduling appointments, overseeing task management, and ensuring rigorous follow-up on team tasks. This role requires a unique blend of administrative efficiency and technical acumen to enhance the team’s productivity and operational effectiveness.

Job Duties:

  1. Documentation Management: Maintain, organize, and update technical documents, including but not limited to, project plans, technical guides, and standard operating procedures (SOPs). Hardware-software Inventory Management, IT Policy updating/review, and Updating all Tech Documentation according to ISO Requirements. Ensure all documents are current, accurately cataloged, and accessible to the team.
  2. Appointment Scheduling: Coordinate schedules and manage appointments for the tech team. This includes organizing meetings, setting up reminders, and facilitating the logistics for webinars, conferences, and other tech-related events.
  3. Task Management and Follow-Up (FUP): Monitor task assignments using project management tools to track progress and deadlines. Execute diligent follow-ups to ensure tasks are completed on schedule and promptly address any delays.
  4. Team Support and Coordination: Coordinate team activities, including onboarding new team members, managing team resources, and serving as the point of contact for internal and external communications related to tech department operations.
  5. Technical Support: Provide basic technical support and troubleshooting assistance when necessary, aiding in the smooth operation of the team’s technical infrastructure.
  6. Meeting Facilitation: Prepare and distribute meeting agendas, take detailed minutes during meetings, and follow up on action items to ensure accountability and progress.

Qualifications:

  1. Education: Associate’s or bachelor’s degree in Business Administration, Information Technology, or a related field preferred.
  2. Experience: Minimum of 2 years of helpdesk experience within a tech department or similar technical environment. Familiarity with tech industry standards and practices is highly desirable.
  3. Technical Skills: Proficiency in office productivity tools (e.g., MS Office, Google Suite), project management software (e.g., Insightly, Trello, Asana), and a basic understanding of technical terminology and concepts. Experience with documentation management systems is a plus. Experience with documentation management systems such as Updating all Tech Documentation according to ISO Requirements, Hardware-software Inventory Management and IT Policy updating/review.
  4. Organizational Skills: Exceptional organizational and time-management skills, with a proven ability to handle multiple tasks and deadlines in a fast-paced technical environment.
  5. Communication Skills: Excellent written and verbal communication skills, with an ability to convey technical information effectively to both technical and non-technical stakeholders.
  6. Problem-Solving: Strong problem-solving skills and the ability to work independently and collaboratively as part of a team.
  7. Attention to Detail: Meticulous attention to detail with an unwavering commitment to accuracy and quality in all aspects of work.

This role is ideal for someone who thrives in a dynamic, tech-driven environment and is passionate about leveraging their administrative expertise to support innovative technical projects and teams.

Shauna Wekherlien

Responsibilities:

Not specified..

Required Qualifications:

Not specified..

Preferred Qualifications:

Not specified..

Required Experience:

Not specified..

We are ranked in the Top 1% of Tax Strategists in the US, as per AICTC. Protecting our client’s confidential information is our topmost priority. So, we have to be very careful in selecting the best staff. Due to this, we have a bit lengthy hiring process. Please bear with us patiently.

Thanks for your cooperation!

Our Hiring
Process

  1. Job Application
  2. Application Screening/Finalizing Candidate and Informing them
  3. Written Test
  4. General Interview
  5. Technical Interview
  6. Interview with the CEO
  7. Police Verification/ Background check
  8. Final Interview
  9. In-House Training
  10. Departmental Training
  11. Final Test