Key Account Manager (KAM)

Welcome to TaxGoddess.com, the most vibrant professional services firm on the planet!

We’re all about providing top-notch solutions to our clients and having a blast while doing it. Our global team is in hot pursuit of the right candidate with a keen analytical mind and a passion for work to help us reach new heights. Creativity knows no boundaries within our organization, and the next mind-blowing idea might just spring from you! Don’t let this opportunity pass you by! Learn more below!

We’re seeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of our dynamic team today!

About the Company: Tax Goddess (https://TaxGoddess.com) Our firm is recognized as a top 1% Tax Strategist in the USA. With 20 years of experience, we’re not your average number crunchers we’re a progressive, 100% digital CPA firm. If you can handle cloud computing and rock basic tech skills, you’re in for a wild ride!

Job Overview

We are seeking an experienced and dedicated Key Account Manager to oversee and manage our most valuable client accounts. The ideal candidate will have a proven track record in account management, excellent communication skills, and the ability to build strong relationships with key stakeholders. This role requires strategic thinking, problem-solving abilities, and a customer-centric approach to ensure client satisfaction and business growth.

Responsibilities

• Client Relationship Management: Develop and maintain long-term relationships with key accounts, understanding their needs and ensuring they receive exceptional service.
• Account Growth: Identify opportunities for growth within existing accounts by understanding client goals and proposing tailored solutions.
• Strategic Planning: Develop strategic account plans that align with company objectives and client expectations.
• Cross-Functional Coordination: Work closely with internal teams (e.g., sales, marketing, product development) to ensure client needs are met and any issues are resolved promptly.
• Performance Monitoring: Regularly review account performance, providing detailed reports and insights to clients and internal stakeholders.
• Negotiation and Contract Management: Negotiate contracts and agreements to maximize profit while meeting client expectations.
• Customer Feedback: Gather and analyze customer feedback to drive continuous improvement in products and services.
• Market Analysis: Stay informed about industry trends and competitors to provide strategic insights and recommendations.
• Budget Management: Manage budgets for key accounts, ensuring cost-effectiveness and profitability.

Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: Minimum of 5 years of experience in key account management, sales, or a related role.
• Skills:
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Proven ability to build and maintain relationships with key clients.
  • Strong negotiation and conflict resolution skills.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Proficiency in CRM software and Microsoft Office Suite.
• Attributes:
  • Customer-focused with a commitment to delivering exceptional service.
  • Self-motivated and able to work independently.
  • Strategic thinker with a proactive approach to problem-solving.
  • Team player with the ability to collaborate effectively with cross-functional teams.

Mandatory System Requirements:

• Processor: i5 and 8th Generation or Higher
• RAM: 16 GB or higher
• Storage: SSD 250 GB or higher
• Internet: 8mb Fiber or Higher
• Operating System: Genuine Windows (Preferably Pro). We will assist with installation if you don’t already have it.
• Headset: Noise-canceling
• Workspace: Private home-office location

Note: To ensure the security of our firm, we can only consider candidates who have a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you will need to acquire a Windows operating machine once you are accepted to perform the job with us.

Perks:

• Permanent work from home.
• Consistent and reliable work hours, providing full-time compensation.
• Great USA exposure for finance enthusiasts or those curious about the field.
• Paid training to develop skill sets for a broader range of work.
• Equal staff opportunity with no company politics.
• A culture of appreciation and recognition for fantastic work.
• Collaborative environment with 13 divisions of expertise.
• Work-life balance with games, movie nights, fun activities, and events.
• Incentives based on performance and novel ideas implemented.
• Staff Referral Bonus Program: $200 incentive for every qualified candidate that stays with us for more than 90 days.

Working Hours:

• Our USA business hours are 8:00 AM to 5:00 PM Arizona time.
• Hours for some departments may be fixed or vary depending on tasks/projects.
• Billable teams (Bookkeepers, Tax preparers, Customer care, and admins) expect to work longer hours per week during tax season, and weekends could be required.
• Availability for on-call emergencies outside normal working hours (only when needed).

Tax Goddess provides equal contractor opportunities to applicants and staff without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.