Date Posted:

May 7,2024

Apply Before:

Jun 30,2024

Department:

Marketing

Location

Remote (Work From Home)

No# of Posts

1

Apply Now

Job Description:

About Us:

TGBS Holdings is at the forefront of revolutionizing financial management for entrepreneurs and business owners with our innovative Financial App. Our app, a personal financial wizard, is designed to automate income allocation using the principles of “Profit First,” ensuring optimal growth and stability for businesses of all sizes.

Job Description:

We seek a motivated and detail-oriented individual to join our team as a Customer Service – Live Chat Support representative. In this role, you will play a pivotal part in supporting the launch of our Financial App by providing exceptional customer service through live chat interactions. You will have the opportunity to work in a fast-paced environment and contribute to the success of our revolutionary product.

Responsibilities:

  • Provide excellent customer service and support via live chat interactions, addressing inquiries, resolving issues, and guiding users through the functionalities of our Financial App.
  • Demonstrate exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with users, maintaining a positive customer experience at all times.
  • Utilize your detail-oriented approach to accurately assess and address user queries and issues, providing accurate solutions in real-time via live chat.
  • Effectively multitask and prioritize tasks to handle multiple live chat interactions simultaneously, ensuring timely responses and resolutions for all users.
  • Adapt to changes in procedures, regulations, and technology to deliver high-quality customer service and support the evolving needs of our users.
  • Collaborate with cross-functional teams to relay user feedback and insights, contributing to the continuous improvement of our Financial App.

Qualifications:

  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
  • Previous experience in customer service or chat and email support
  • Excellent communication skills, both verbal and written, with the ability to convey clearly and understandably.
  • Exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with clients.
  • Detail-oriented approach with the ability to accurately approach solutions via live chat and email. 
  • Proficiency in using computer systems and software applications, including Google Suite, CRM, database, and communications tools (e.g., Insightly, Slack, Intercom).
  • Worked as a Technical Chat Support representative and handled Banking or Financial accounts in a BPO setting, preferred.
    Willingness to adapt to changes in procedures, regulations, and technology to deliver high-quality customer service.

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for growth and career development
  • Collaborative and innovative work environment

If you are passionate about revolutionizing financial management and providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our dynamic team.

System requirements:

  • System requirements:
  • internet Speed: At least 10mbps
  • CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
  • Storage: Minimum 256GB SSD or 500GB HDD
  • Operating System: Genuine Windows (Preferably Pro).
  • Audio: A good-quality headset preferably equipped with noise cancellation
  • Video: A laptop/PC with a webcam or a good-quality webcam

To ensure our firm’s security, we can only consider candidates with a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you must acquire a Windows operating machine once accepted to perform the job with us.

Working Hours: 

  • Working hours for the Customer Service Representative – Live chat support will be discussed. 

If you can confidently demonstrate that you meet the criteria above, please apply by putting  “super-badass-enthusiastic Customer Service Representative – Live chat support – CG  ” in your submission. Submissions without this will be ignored.

No CHATGPT Responses to all assessments. 

Make your mark. Apply today!

TGBS Holdings provides equal contractor opportunities to applicants and staff regardless of race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, under applicable law.

Sabir Khan

Responsibilities:

Not specified..

Required Qualifications:

Not specified..

Preferred Qualifications:

Not specified..

Required Experience:

Not specified..

We are ranked in the Top 1% of Tax Strategists in the US, as per AICTC. Protecting our client’s confidential information is our topmost priority. So, we have to be very careful in selecting the best staff. Due to this, we have a bit lengthy hiring process. Please bear with us patiently.

Thanks for your cooperation!

Our Hiring
Process

  1. Job Application
  2. Application Screening/Finalizing Candidate and Informing them
  3. Written Test
  4. General Interview
  5. Technical Interview
  6. Interview with the CEO
  7. Police Verification/ Background check
  8. Final Interview
  9. In-House Training
  10. Departmental Training
  11. Final Test